Computer Support

E-mail ddunbar2000@comcast.net
Objective To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of computers or electronics.
Work experience
[ 2007 - 2011 ] Tolt Service Group (Retail Stores) Delmarva
Regional Service Technician (Field Engineer)
• Networked (wired and wireless), serviced, and configured workstations, servers, controllers, terminals, time clocks, thin clients, access points, printers, tcu’s, ppc’s, firewalls, modems, hubs and hobart scales etc.
• Configured, serviced and installed Cisco (Switches & Routers), TCP, IP, DNS, LAN,WAN, FTP & VPN
• Setup peer to peer networks.
• Setup user accounts.
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including: desktop, laptop, WAN, LAN, and remote systems.
• Schedule and perform preventive maintenance on computers.
• Updated software on all pcs and peripherals. Cleaned registry, recovered bad files and sectors, pmed pc’s and backed up files etc.
• Serviced hubs and kvm switches.
• Replaced and reimaged bad hard drives.
• Troubleshoot down workstations, controllers and servers and brought then back online by reconfiguring or replacing a part.
• Pc types: ibm x-series 205, ibm x-series 206, ibm 4800-c43, hp dc7100, hp dc7600, hp dc7700p, hp dcc7800, hp dc7900, hp 6000 pro, hp xw4600 (crm workstations) hp ml350 g4, hp ml350 g5, hp ml350 g6, ibm 7029-6e3, ibm 7028-6e1, siemens 300, siemons eb, siemens esprimo p5720 dual core, dell power edge poweredge t410 etc.
• Shipped bad parts off for repairs.
• Serviced eft’s, scanner scales, Ibm printers, dot matrixs and Lexmark printers. Replace parts and reconfigure if needed
• Serviced catalina printers and pc’s
• Terminated cat5 wiring and replaced if needed
• Serviced and installed Windows, dos, unix, and linux operating systems.
• Equipment used: cable tester and volt meter
• Close calls and reported to helpdesk

[ 2004 - 2007 ] Wor-Wic Community College Salisbury, MD
Computer Technician Studies
• Visual Basic.Net (created calculators, games and programs etc.)
• Microsoft excel, access, and word (report, flyer, and website development; data entry )
• Database Entry
• C++ (programmed structures and applications )
• Internet Design and Application (html and flash websites development )
• Computer maintenance and repair (repaired, networked, rebuilt, designed, and connected servers in an lan, wan, and man, environment )
• Data Communication and Networking (Networked computers independently and in a peer to peer setting )
• Electricity (circuitry configuration, wiring installation, soldering, and desoldering; designed blue prints and schematics; read blue prints, schematics, and wiring diagrams; wiring and circuit board components troubleshooting )
• Operating Systems (worked with all Windows, Linux/Redhat, and Macintosh applications)
• SQL server utilization
• Help Desk and User Support

[ 2001 – 2004 ] Prince Telecom (Contract) Salisbury, MD
Cable Technician
• Installed cablevision service
• Customer service
• Wall fished wires
• Networked computers, wired and wireless
• Installed internet service, nic cards, and network adapters
• Installed dvrs, routers, hubs, modems, converters and cable
• Set up high definition tvs, installed cable boxes, house amplifiers, and entertainment centers.
• Windows 98, 2000, xp, and me.
• Installed cat 5 wires
• Installed surround wiring
• Installed cable lines

[ 1998 - 2000 ] Cable Constructors Inc. (Contract) Iron Mountain, MI
Cable Splicer
• Rebuilt cable systems
• Set up Broadband Cable through internet
• Reverse and forward level setting
• Spliced fiber nodes, truck amplifiers and distribution amplifiers
• Installed feeder and truck power supplies
• Soldered and desoldered
• Set up equipment for future internet and telephone compatibility
• Some head end work

[ 1992 - 1998 ] Intermedia Cable Company. Aiken, SC
Service Technician
• Troubleshoot from main line to customers homes.
• Repaired amplifiers, nodes and all feeder equipment
• Balanced amplifiers.
• Spliced fiber nodes and amplifiers.
• Soldered and desoldered
• Installed cablevision service
• Cli 24 hour testing.
• TDR and Locators
• On call for system outages

Education [ 1990 - 1992 ] [ 1990 – 1992 ] Aiken Technical College Aiken, SC
Graduate / Associates/ Industrial Electricity Electronics
• Studied all phases of Electronics, Electrical and Machinery
• Graduated June 20, 1992

[ 2005 - 2007 ] Wor-Wic Community College Salisbury, MD
Graduate/ Computer/Hardware/Helpdesk
Associates of Applied Science Degree
• Graduated May 14, 2007
Computer Skills Successfully completed courses in: Introduction to Computer Technology, Windows Operations, Fundamentals of Computer Architecture, Basic Electricity, Keyboarding, Operating Systems (Windows, Linux/Redhat, and Macintosh,), Office Applications ( Microsoft word, Frontpage, Access, PowerPoint, Excel, Publisher and Outlook), Digital Electronics, Internet Design and Application ( Macromedia Dreamweaver, Flash 8, Macromedia Fireworks 8, Notepad, WordPad, Ervsoft First page 2006, Note Tab Pro and Adobe Photoshop), Data Communication and Networking I, Database Design and Management, Visual Basic, Career Development, SQL Servers, Help Desk and User Support, Computer Maintenance and Repair, Programming Structures (C++), and Applications, and Field Experience.
References References upon request