Mark Doroshenko - IT Technical Support

CV Resume of Mark Doroshenko

Morrisville, PA

mpd15@comcast.net

DESKTOP SUPPORT SPECIALIST
NETWORK ADMINISTRATOR

HIGHLIGHTS OF QUALIFICATIONS

* Customer / end-user focused desktop support specialist and network administrator with experience managing LAN / WAN network, hardware, software, peripheral, and virtualization solutions, providing:

> Installation
> Configuration
> Integration
> Migration / Upgrading
> Testing / Maintenance / Repair
> Documentation / Training
> Technical Service / Support
> Communication / Teamwork
> Cost Savings
> Troubleshooting
> Problem-Solving
> Sales / Customer Retention

* Identify, prevent, and provide effective solutions to network and desktop problems; maximizing uptime, productivity, accuracy, efficiency, accountability, and customer satisfaction / retention.
* Build effective relationships with IT departments, cross-functional teams, and end-users.
* Install and maintain networks within specifications, budgets, and deadlines.
* Fluent in Ukrainian, understand Russian and Polish.

CERTIFICATIONS

CompTIA A+
CompTIA Net+
Microsoft MCSE/MCITP Program completed (exams in progress)

CORE COMPETENCIES / TECHNICAL SKILLS
(partial list)

* Windows XP / Vista 7 / Server 2003
* VMWare Workstation & Server
* VMWare Thin App
* PCs and Peripheral Devices
* MS Office 2003 / 2007 / Outlook / Lotus Notes
* TCP / IP / DHCP / DNS / WINS / ARP
* FTP / Telnet
* DSL / Cable / Hubs / Routers / Cabling
* SMTP / POP3
* LAN / WAN
* NAT / VPN / VLAN / RIP
* Active Directory

RELEVANT EXPERIENCE

SYSTEM SUPPORT SPECIALIST, Cummins Power Systems,
LLC, Bristol, PA, 01/2011 – Present

IT TECHNICIAN / SPECIALIST, Tek-Geeks,
Yardley, PA, 10/2009 – Present

NETWORK ADMINISTRATION / DESKTOP SUPPORT /
PROJECT MANAGEMENT

* Supported 500+ end-users of multimillion dollar distributor of diesel engines for trucks, RVs, emergency vehicles, marine military and pleasure vehicles, and power generation systems for homes and businesses, at corporate headquarters and 7 satellite branches in Northeastern US.
* Upgraded wireless network, installing multiple new access points; increasing wireless network signal strength at 100K sq. ft. headquarters with multiple departments and 70 end-users.
* Managed Field Technician Laptop Optimization Project projected to increase uptime 50% to 60% in first year, saving hundreds of thousands of dollars, and improving end-user satisfaction by:

> Developing strategies to provide faster break / fix resolution and decrease turnaround time.
> Improving communication with global IT department to accelerate repair response time.
> Implementing Surplus Laptop Inventory System with preconfigured loaners (24).

* Facilitated savings of thousands of dollars by streamlining 100+ centrally controlled printer network for 8 locations, securing robust network software solution from Lexmark, developing strategies for reducing costs per page, and evaluating and replacing vendors.
* Produced user manuals and online repository of information for intranet website to be used by employees, and trained end-users in new policies, processes, and procedures.

DESKTOP SUPPORT / CUSTOMER SATISFACTION

* Co-managed personalized IT service for residential and commercial clients, providing:

> Installation / upgrades of hardware, operating
systems, and software
> Installation / configuration of PCs, peripherals
(printers, scanners, multimedia), and networks
> Removal of malware and viruses
> Data recovery and migration

* Training in use and maintenance of hardware, software, and networks
* Developed virtualization laboratory, virtual machines and networks, and created virtual software (portable apps) on flash drives, providing the ability to use applications non-natively on most machines and platforms.
* Led teams of as many as 30 in big-box retail stores, producing high levels of sales and customer satisfaction and retention by building teamwork, developing pride in employees, serving as hands-on role model, and rewarding accomplishments.

ADDITIONAL EMPLOYMENT HISTORY

BUYER, Car Sense, Hatfield, PA, 2006 – 2009

ASSISTANT STORE MANAGER, MICHAEL’S Arts and Crafts,
Willow Grove, PA, 2003 – 2005

ASSISTANT STORE MANAGER, AC Moore Arts and Crafts,
Longhorne, PA, 2001 – 2003

ELECTRIC AND HARDWARE DEPARTMENTS MANAGER,
Home Depot, Inc., Philadelphia, PA, 1996 – 2001

DIRECTOR OF BUSINESS DEVELOPMENT (Government Contracts),
VMC, Inc., Croyden, PA, 1994 – 1996

EDUCATION / PROFESSIONAL DEVELOPMENT / RECOGNITION

CompTIA A+, Network+, MCSE Certification Programs,
Bucks County Community College, 2009 – 2010

Virtualization Technology using VMWare,
Graphic Design, Photography

All-City, All-Region, and All-State
High School Soccer Player

Windows XP, Vista, 7, Server 2003, MS Office 2003, 2007, Outlook, Lotus Notes, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL/Cable, hubs, routers, cabling, SMTP, POP3, NAT, VPN, VLAN, RIP, LAN/WAN, and Active Directory. VMWare Workstation and Server, and VMWare ThinApp application virtualization.

CompTIA A+, Network +, Microsoft MCSE, Bucks County Community College, (2009-2010)
Visual Communications and Graphic Design, The Art Institute of Philadelphia (1987-1989)
Accounting Courses, Community College of Philadelphia (1985-1986).

Acceptable locations:	Pennsylvania, New Jersey
Desired salary:	$45,000 - $50,000
Total experience:	23 years
Year of birth:	1967, male
Currently employed:	Yes
Name & Surname:	Mark Doroshenko
Phone Number:	(484) 645-1136
City & State:	Morrisville, Pennsylvania
Zip / Postal Code:	19067
Street Address:	610 B Rose Hollow Drive
Webpage / Blog:	www.tek-geeks.com