Odirley Lima, MCTS

CV Resume of Odirley Lima

Marlborough, MA

I am submitting my resume to you in response to your job posting for a Help Desk I position. Upon review of your job description, I am confident that my technical skills, Microsoft training, and ability to learn quickly make me a strong candidate for this position.

Because I love working with computers and have a keen aptitude for such work, I am transitioning to an IT career from one in the food service industry. The position appears to be a good fit from my perspective because I have the technical training, gained through a Microsoft-certified IT training program, and hands-on troubleshooting experience obtained through our lab work and network builds in the classroom and at home.

I have developed excellent customer service and interpersonal skills through my nine years of working at Panera Bread where I resolve customer disputes, motivate myself and others, and communicate with management on a daily basis. Additionally, I enjoy operating as the front line technical support person for our Panera Bread location to help resolve network outages, set up the eLearning center, and troubleshoot PC and printer problems.

I appreciate the time that you are taking to review my credentials. I look forward to the opportunity to further discuss my qualifications.

Microsoft Certified Technical Specialist ~ Natural Leader ~ Skilled in Problem Solving and Communications.

OBJECTIVE:
Customer-oriented leader with a strong desire and commitment to succeed seeking an entry level IT support position that will utilize my hands-on technical skills, Microsoft training, and significant customer service experience to produce top quality technical support results.

EXPERIENCE PC EXCHANGE STORE: General work with PC, 09/2009 to present
DATA TRANSFER: Documents and Setting transfer into a new computer.
BACKUP: Personal Data Backup, includes My Documents, Desktop, Favorites and MS Outlook Back to DVD Media up to 4.5 GB of Data and up to 3 users.
COMPUTER TUNE-UP:Hard Drive Diagnostic, Virus Removal, Malware Removal, Registry clean up & Windows Update.
OS RE-IMAGE: OS Re-image – Operating System installation From backup Image.
WINDOWS INSTALLATION: Windows Installation From Windows CD. Including Free Anti-Virus, Open Office.org, Lava Soft Ad- Aware and Windows Updates.
LAPTOP POWER JACK REPLACEMENT: Laptop Power Jack Replacement, Service and Parts of most laptops.

● Microsoft Windows Vista, Windows XP, and Windows Server 2003
Active Directory, Group Policy, DNS, DHCP, VPNs, RAID, RRAS and Remote Access protocols, TCP/IP subnetting, LAN/WAN, Ethernet .
Firewalls and Proxy Server configuration; Network Hardening; PC Cleaning, Spyware, Antivirus, and Virus Removal applications; Microsoft ISA Server 2004; Disaster Recovery and Fault Tolerance tools.
Cat 5 cabling; Hard drive and component installation; Set up and installation of PCs, printers, routers, scanners, and servers.
Microsoft Office Suite; Microsoft FrontPage.
OTHER SKILLS
● Native fluency in English and Portuguese; Conversational fluency in Spanish.

ComputerTraining.com, Burlington, MA 09/2008 to 03/2009
Microsoft Networking Technology Program.
MCTS (Microsoft Certified Technical Specialist) – 01/2009.
MCP (Microsoft Certified Professional) – 06/2009.

Coursework includes:
Managing a Windows Vista & Windows Server 2003 Environment.
Maintaining a Windows Server 2003 Active Directory Infrastructure.
Administering Microsoft Internet Security & Acceleration Server 2004.

Acceptable locations:	30 miles within the area.
Desired salary:	Negociable
Total experience:	5 years
Year of birth:	1981, male
Currently employed:	No
Name & Surname:	Odirley Lima
Phone Number:	774-244-7443
City & State:	Marlborough, Massachusetts
Street Address:	586 Boston Post Rd. East