JGIT Srvices

CV Resume of Joe Grant

Fort Worth, TX

Joe P. Grant

Objective: I am looking to secure a challenging position in information technology with a progressive organization offering advancement and growth opportunities while capitalizing on experience, skills and training.

Summary of Qualifications and Certifications
Microsoft Certified Professional – MCP
Brainbench Certifications – Computer Fundamentals

Technical Skills
Solid Working Knowledge of Windows 7, Vista, XP, and Linux
Solid Working Knowledge of QuickBooks

Solid Working Knowledge of Visual Basic version 6.0.
Working knowledge of SQL
Basic Knowledge of C++ programming
Basic Knowledge of Systems Analysis including SDLC an UML.
Familiar with PC structure, upgrades, and repair.
Familiar with the Windows Operating System and troubleshooting.
Installed Networking systems for Residential and Business
Basic Knowledge of ASP – Active Server Pages
Microsoft Visual Basic Studio 6.0
Working Knowledge writing Procedures (Technical Writing)
Working Knowledge of Diamond Touch, VitaLink, Firefly POS Systems

Education:
Remington College – Dallas Campus 2001 – 2003
A.A.S in Computer Information Systems
National Education Center – Ft. Worth, TX 1989 – 1990
Major: Electronics and Computer Engineering

Employment History
Granbury Restaurant Solutions Grapevine TX October 2010 – Feb. 2011
201 N Starnes Street
Grapevine, TX 76051
Help Desk Support
Support around 1000 customers in the restaurant chains
Solid Working Knowledge of ticket system Quick Base
Use remote Desktop Software to help customers resolve their issues
Install POS software for customers
Support Diamond Touch & VitaLink POS system
Help customers configure their POS for restaurant chains
Configure windows systems for users
Updated POS Systems for all POS systems
Configure Networks, switches, routers, hubs for customers
Configure windows printers, receipt printers
Configure com ports for printers
Help customers with the BackOffice Reports Menu
Train customers how to set up menu’s and discounts

AV Techs Unlimited - Self Employed The Colony TX November 2008 – October 2010
Desktop Deployment of new computers
Desktop support for Email Clients Virus protection, Update Windows systems
Support Network connections LAN, WAN
Supporting Hardware for networking systems
We used remote connections to support external customers
Install DTV, Screen TV, POS Systems
PC repair and Maintenance
PC builds

Brion Enterprises
Dallas TX August 2007 – November 2008
1545 Prudentail Dir. I Dallas TX I 75235 I Ph. 214 357 1947
Service Coordinator
Dispatch Subcontractors on Direct TV and Music choice projects to install and service Brion contracts.
Troubleshoot with customers over the phone on problems that had occurred with their system and dispatched techs if
The customer issue could not be resolved. Worked with contractors over the phone to troubleshoot some customer issues
at the location. Made sure contractors turned in paper work on time in order to get them paid accordingly. Input customer information into the (Goldmine Database). Created new customers and Venders in the Goldmine Database. Wrote new procedures for Music Choice troubleshooting. Developed flowcharts and other documentation.

Atrp Inc.
Aubrey TX January 4 2006 –August 2007
Warehouse/ IT / Development
Develop warehouse product database. Connect all PC's to a network. Set up windows 2000 server and
TCP/IP protocol setups. Set up all email accounts and passwords/security.
Take care of inventory control. Take all incoming calls from customers and ship products if the customer needed.
Wire Spindle Motors by schematic drawings. Input data into database for company use.

SBC Contractor
Plano Texas September 2004-January 4 2006
(740) 756-7461
Ameritraining INC.
4315 Brook Road NW
Lancaster, OH 43130-9140

Help Desk 2nd Tier (SBC DSL)
Support SBC DSL service...
Understanding XP, 2000, NT, Win98, ME, windows operating systems
Troubleshoot each OS and help customer with their operating system to install
SBC Software and configure their Operating System
Troubleshoot System Problems
Understand TCP/IP settings
Work with Network settings
Use PeopleSoft CRM Database / configure customer routers

IT Repair
computers
pc
virus

Remington College – Dallas Campus 2001 – 2003
A.A.S in Computer Information Systems
National Education Center – Ft. Worth, TX 1989 – 1990
Major: Electronics and Computer Engineering

MCP

Acceptable locations:	DFW
Total experience:	20 years
Year of birth:	1960, male
Currently employed:	No
Name & Surname:	Joe Grant
City & State:	Fort Worth, Texas
Zip / Postal Code:	76114
Street Address:	5963 Sam Calloway South Drive
Webpage / Blog:	www.wix.com