Computer Technician

CV Resume of Roy McNelly

Interlachen, FL

Email: keefa77@gmail.com

Objective: I seek a position as a Computer Technician where I can use my technical skills and analytical abilities as well as innovative ideas for the benefit of the company.

Computer Skills: Many, which include but not limited to:
Windows Operating Systems
Hardware
Structured Cabling
Printer support experience
Excellent time management skills
Excellent customer service skills
Microsoft Office
Networking/Wireless
IT Security
TCP/IP protocol knowledge
Many Levels of Malware/Virus removal
Software
File Recovery/Erase
Basic Electronics
Cisco Router Knowledge
Windows Server Knowledge

Experience: Four Years
• Identified, researched, and resolved network connectivity issues using networking tools
• TCP/IP protocol knowledge
• Researched technical issues and if necessary, work with third-party support and PC equipment vendors for appropriate service, repair, and follow-up.
• Relocated workstations and peripherals
• Maintained business and residential systems
• Basic printer concepts, printing operations/components, care installation, and service techniques
• Received and responded to incoming calls, pages, and/or e-mails regarding desktop problems
• On-Site, Break/Fix Technician
• Knowledge of System and Administrative Tools
• Installed, configured and upgraded hardware and software
• Downloaded, updated and installed drivers from operating systems Device Manager.
• Detected and removed Malware (Spyware and Virus) manually and via third party software
• Preventive maintenance procedures for protection of people /workspace issues
• Developed and maintained an inventory of all monitors, keyboards, hard drives, modems, network cards,
and other components and equipment.
• Accurately documented instances of desktop equipment or component failure, repair, installation and removal.
• Provided front line technical support to existing customers by telephone, email and on-site visit
• Resolved basic technical issues such as device configuration and interfacing, where possible
• Received incoming goods and dispatched outgoing goods
• Worked with potential customers to identify the best solution to meet their needs
• Qualified incoming orders to ensure that the ordered goods met the customers' requirements and were accurately defined and correctly valued.
• Informed customers of the delivery date at the time of order and ensured they were notified of changes.

Certifications:
CompTIA A+ Certification
CompTIA Network+ Certification
Customer Service Certified
SJRState College - Associate in Science IT Technician Certificate
SJRState College Associate in Science IT Management Certificate

Computer/Network Technician History:
I am currently enrolled in a local community college working on an AS degree as a Network Administrator with expected graduation date August 11, 2011.

Other Work History: Driver
Sunbelt Transport
Jacksonville, FL

2005-2008

Computer Technician
Network Technician
certified
help desk
hardware,software,
networking, virus removal

CompTIA A+ and Net+ Certifications
SJR State IT Technician Certificate
SJR State IT Management Certificate
Customer Service Certified

Acceptable locations:	Will consider anywhere in the USA
Desired salary:	12.00-18.00 hr
Total experience:	4 years
Year of birth:	1958, male
Currently employed:	No
Name & Surname:	Roy McNelly
City & State:	Interlachen, Florida