The Technology Guy

Computer Repair in Rochester, NY

About Us

The Technology GuyWith over 15 years experience, The Technology Guy offers our clients comprehensive on-location technology services including: Windows XP Obsolescence Migration Strategies, Network (Wired & Wireless) Design & Installation, Virus/Malware/Spyware Removal, Cloud/Hybrid Backup & Recovery Solutions, Laptop/PC Performance Optimization, iPad/ Phone/ Tablet PC Integration, Memory Upgrades; Technology Consulting & Advice, Operating System Installation & related IT Services. We do all this in the comfort of our client's home or place of business.

We Come To You!

Hours of Operation are:
Monday thru Friday: 8AM to 6PM
Saturday & Sunday: 10AM to 6PM & by appointment or for urgent calls

The Technology Guy is a Cisco Systems Partner and an authorized reseller for Cisco Products as well as and Authorized Reseller for Carbonite Cloud Backup & Recovery Solutions. We partner with a host of other solution providers as well so we're sure to have the right solution for your needs and budget.

Contact us today for a free no obligation consultation.

Company Highlights, Specialties & Features
  • Network Design, Cloud Backup & Recovery Solutions, Virus Removal, PC/ Laptop/ Tablet Integration
  • Operating System Installation & Upgrades, Wi-Fi & Wired Network Installation and Administration
  • Custom Power Backup System Design and Installation & Related IT Services
Professional Associations & Certifications
  • Project Management Professional (PMP) - Certified by The Project Management Institute (PMI)
  • Member of The Institute of Electrical & Electronics Engineers (IEEE) since 1996
Serviced Areas
  • Monroe County & Northern Ontario County
Payment Options
  • American Express, Discover, PayPal, MasterCard, VISA, Personal Checks with prior arrangement as well as PayPal

Contact Details
Websitewww.thetechnologyguyroc.com
CityRochester
StateNY
Zip Code14526
AddressTerrace Hill Drive
Phone Number(585) 615-9519
Company Representative

Chris RoosChris Roos
Owner/ Founder

I'm an Electrical Engineer (MSEE) with over 15 years experience in networking equipment hardware and software design. In addition to my own expertise I have a team of consultants that I call upon for select expertise when the need arises.

Visit my LinkedIn - www.linkedin.com/in/christianroos for more information.

Products & Services
Carbonite Cloud Backup Solutions - Carbonite Home for Just $59/yr
Staring at just $59 per year

Carbonite Cloud Backup Solutions - Carbonite Home for Just $59/yrContact us today for more information about the cost effective highly reliable cloud backup & recovery solutions available from Carbonite and ask about special offers. We can help you make the best choice for your single user or small business needs and get you up and running fast and easy.

Carbonite Backup & Recovery Solutions - Business starting at $269/yr
Starting at $269/yr for businesses

Carbonite Backup & Recovery Solutions - Business starting at $269/yrContact us today for more information about the cost effective highly reliable cloud backup & recovery solutions available from Carbonite and ask about special offers. We can help you make the best choice for your single user or small business needs and get you up and running fast and easy.

Features include:

HIPPA Compliance
Hybrid Cloud & Local Mirror Image Backup
NAS Drive Backup
Windows File Server Backup
Windows System State Backup

Complete Technology Solutions for Residential & Small Business
Varies

Complete Technology Solutions for Residential & Small BusinessThe Technology Guy offers on-location IT Services for residential and small business clients with services ranging from PC Tune-ups to Cloud Backup & Recovery solutions that match your needs and budget.

Contact us today to schedule your service call and save 25% with our 1st Service Call coupon at www. thetechnologyguyroc. com

PC Tune-up special - Only $59. 99!
$59.99

For Only $59. 99 we will perform the following services on your PC or laptop:

- Eliminate programs running in the background that you don't want/need to improve performance

- Check RAM & Hard Drive For Sufficient Capacity

- Virus/Spyware/Malware Removal

- Download & Install Microsoft Updates

- Update Java, Adobe Reader, Flash Player

- Verify Existing Virus/Firewall/Malware Protection Is Adequate

- Remove Temporary Files

- Defragment Hard Drive

- Check Operation of All Cooling Fans

- Test Internet Connection Performance

- Test Other Software, As Needed

- Warranty Against Re-Infection For 30 Days (if running adequate protection software)

Reviews and Ratings
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Above and Beyond!
Written by Susan T from Fairport, NY on Dec 17, 2013
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Dependable, Trustworthy and Thoughtful
NONE!
Wow! Chris's level of support is beyond Excellent. I was sure my laptop was hopeless due to what appeared to be a hardware failure. After some testing he quickly discovered a nasty virus as the cause. He was able to not only clean the machine and restore the operating system, but save all my personal files too! He didn't give up until he could return a fully functioning machine. Chris's honesty and sensitivity to my financial situation saved me hundreds of dollars at a time when I easily could have been steered into buying new hardware and software.
I can't recommend his service highly enough!
~~Thank you Chris from the bottom of my heart!!
Would you recommend this business to a friend? Yes

Value for money: Better than storefront with personal service at home!
Service & support: Responsive to calls and emails
Quality: 110%
Location: He came to my home and delivered laptop back to me
Overall rating: Excellent

Excellent Service
Written by Bernie from Parma, NY on Nov 5, 2013
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Comes to your home, honest, and very patient!
That my knowledge of today's technologies is in the minus numbers and getting worse!
Chris arrived "thinking" he was just going to do a tune-up on my desktop, well, so did
I. He worked for over 2 hours trying to figure out what was wrong with Windows 7, it would not update at all. After his long hours of working on this, come to find out the hard drive was corrupt and to reload everything new onto this hard drive would NOT be cost effective. Let's face it, Chris could have come back and did the repairs and charged me what it would have cost to just buy a new laptop (which I've wanted anyway). Thanks Chris!
Would you recommend this business to a friend? Yes

Value for money: Wish it was less, but hey we all have to eat !
Service & support: Couldn't ask for anything more.
Quality: Very patient, courteous
Location: Great -- house calls, nothing better than that!
Overall rating: Excellent

No power to the computer
Written by Richard B. from Rochester, New York on Sep 12, 2013
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Home Service
None
We turned on our computer but no power. Contacted Chris and he was at our house the next morning. He found one problem but had to take the computer home to fix it. He was able to find both problems, order the parts, fixed it and saved us from buying a new computer. Chris was very courteous, knowledgeable and very, very reasonable in price. You will not find anyone better.
Would you recommend this business to a friend? Yes

Value for money:
Service & support:
Quality:
Location:
Overall rating: Excellent

Update on computer repair
Written by Jack Aiello from Rochester, NY on Aug 8, 2013
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Well this guy Chris is one top notch person. Fixed my machine and installed Norton
security. I mean my computer was a complete mess. It's like having a new one. Very trustworthy and dedicated to helping his clients. Yes highly recommend him.
Would you recommend this business to a friend? Yes

Value for money:
Service & support:
Quality:
Location:
Overall rating: Excellent

Response from the business owner:
Thank you Jack, it was a pleasure to be of service. Should you ever need any assistance in the future I'd be very happy to help.

Thanks a million for the prompt and courteous service
Written by Debbie S. from Rochester, NY on Apr 9, 2013
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Courteous, friendly, prompt, very reasonable prices
not a one
Many many thanks to The Technology Guy for your prompt and courteous servicing of the virus issues I was having with my laptop, its been several days now and no signs of any issue whatsoever. Your Norton Internet Security install isn't slowing me down at all and is keeping me safe and secure. Thank you so much for all your help! The convenience of having you come to my home was great.

Debbie
Would you recommend this business to a friend? Yes

Value for money:
Service & support:
Quality:
Location: My home is as good as it gets
Overall rating: Excellent

Response from the business owner:
It was truly our pleasure to serve you Debbie. We appreciate your kind words very much.

Laptop printing issues
Written by John on Mar 4, 2013
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Chris did a great job for me and figured out my problem, he was fair in his prices and took the time and explained what he was doing.
Would you recommend this business to a friend? Yes

Value for money:
Service & support:
Quality:
Location:
Overall rating: Excellent

Response from the business owner:
It was indeed a pleasure to work with John to resolve the issues he was having. We look forward to an opportunity to serve him again.

Good Service
Written by Ernst from Canandaigua, NY on Feb 22, 2013
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Was very knowledgeable!
This gentleman installed anti-virus software, tweaked my performance levels to improve response times, and recommended several practices to improve things in general. He also installed a new modem AND interfaced with Time Warner on my behalf to overcome some complexities imposed by Time Warner practices.

I needed new Norton anti-virus software installed and had difficulty because of existing McAfee software. Also, I really don't understand the interaction with my firewalls on my machines. Chris handled this smoothly and I was protected in short order.

I also needed to replace my Time Warner modem to legally avoid the newly roadrunner monthly lease fee. Chris assisted in buying a low priced replacement from Ebay. After it arrived he came back, and got on my phone with Time Warner to de-commission their modem, and then hook up my replacement. Because I also have digital phone with TW, it got somewhat complicated. Chris worked thru this problem with TW, and I now spend $3.95 less per month by not leasing a TW modem. This guy is good and courteous.
Would you recommend this business to a friend? Yes

Value for money:
Service & support:
Quality:
Location:
Overall rating: Good

Response from the business owner:
It was our pleasure to serve Ersnt and look forward to an opportunity to serve him again in the future.

Customer Testimonials
Denise C.   from   Penfield, NY

A special thank-you to Chris, "The Technology Guy." I can't begin thank you enough for the work you did with us to try to figure out what was going on with our laptop. Your customer service was outstanding, as with your individualized service and knowledge. I really appreciate all the advice and suggestions you gave. I also really appreciated the way you were able to explain complicated technical things in a way that I could easily understand. We will be happy to use you again, and will recommend you to all of our friends and neighbors!

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Hours of Operation
Monday: 08:00 AM÷06:00 PM
Tuesday: 08:00 AM÷06:00 PM
Wednesday: 08:00 AM÷06:00 PM
Thursday: 08:00 AM÷06:00 PM
Friday: 08:00 AM÷06:00 PM
Saturday: 10:00 AM÷06:00 PM
Sunday: 10:00 AM÷06:00 PM
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