Relia-Tech is fundamentally different from other computer support firms because of our passion for assisting our customers. Our local office enables a fast turnaround time on the purchase, installation, and support of computer and network products. We believe in and use fair and honest support and pricing polices. Finally, we are constantly working to improve the services we provide and further educate and train ourselves. At Relia-Tech, we work with you not for you.
Many computer firms hire technical workers who may have knowledge and experience in a particular field but are not experts in the products you use. Relia-Tech constantly trains our employees on the technologies we actually deploy for clients, ensuring that you are helped by the right person for the job.
Knowledgeable, highly trained technical staff.
Certification in PC repair, network installation and support.
Ongoing training in state-of-the-art technologies.
With our Woburn office location Relia-Tech is tightly integrated into the local community. This ensures that if you have a problem we can arrive quickly to provide a personal solution from a familiar technician. And unlike many computer consulting firms, we charge one flat round-trip fee to visit your site, not an exorbitant hourly fee for travel.
Conveniently located in Woburn, MA. Serving Central to Eastern Massachusetts and Southern New Hampshire. One standard round-trip fee for site visits.
Most customers hire us because they don't have the knowledge to maintain and support their computer systems or networks. We never take advantage of this lack of knowledge to charge higher prices or sell extra services. Our goal is to become your trusted technology partner and to build a long-term relationship with you. We work hard to earn your trust, respect, and business.
Honest, reliable services.
Focus on long-term relationships.
We strive to be your technology partner, not just a technical support company.
- American Express, Credit Terms Available, Financing Available, MasterCard, VISA
|City||Andover , MA|
|Phone Number||(781) 938-7354|
Andy Sakellarios is the president of Relia-Tech, a company he helped found in 1995. He is a graduate of Bentley University in Waltham, Massachusetts, with a Bachelor of Science degree in Computer Information Systems. He also holds a Certificate from the Accounting Assistant Program from the same institution.
Prior to founding Relia-Tech, Andy directed the MIS departments for two large CPA firms in the Greater Boston area. In this position he implemented network systems and installed workstations. He supported all the systems and provided technical support for those firms.
Andy also worked as a Senior Technical Support Supervisor for an accounting software developer that serviced clients worldwide and had offices nationally and internationally. While in that position, he trained and supported the Systems Support Division in their Massachusetts offices, which supported offices and workers in the U.S. and Ireland.
Experienced in all versions of the Windows operating systems, Andy is able to satisfy a host of computer network needs in a large range of industries. With his educational background in business, many years of experience, and expertise in computer information systems, he has gained the confidence, trust, and business of many businesses in the Greater Boston area.
Products & Services
Network service and Support
Organizations with multiple computers or multiple offices experience a significant cost savings from the use of a computer network. A network allows you to share printers, files, and access the Internet with ease. But in order to enjoy the benefit of a computer network, you need one that is well designed, secure, reliable, and fast enough for your needs. Relia-Tech installs, supports, and upgrades networks that do all these things.
*Network design and installation
*Maintenance and support of networks and servers
*Upgrades and expansions to existing networks
*Integration of network with Internet service
*Network and phone cabling services
Design and Installation
The proper functioning of a network depends on a number of factors related to its design and installation. We work with your organization to identify your needs and then design the network accordingly. Prior to on-site installation, we test and configure the network (including all cables, routers and switches) in our office. This ensures proper operation before we come on site and minimizes the disruption of your daily routines.
*Identification of your network needs
*Custom-designed network to fit your organization
*Off-site testing reduces errors, delays and down time
Network Maintenance and Support
Networks are composed of a complicated assortment of firewalls, routers, switches, and cables. These components can break down or stop working properly without warning. When that happens, you can rely on experienced professionals from Relia-Tech to help solve your problem.
*Routine network testing to ensure proper operation.
*Problem diagnosis and repair.
*Fast replacement of firewalls, routers, switches, and cables.
Upgrades and Expansion
You've just hired new staff or a group of new employees. Maybe you're moving into a new office and need to transfer everything you have - including your computers and network - to that site. Or maybe you want to open a new branch office and connect it seamlessly to the main location. Whatever the situation, chances are you'll need to upgrade or expand your network at some point, and it's best to rely on professionals to get the job done right. At Relia-Tech, we use our years of network design and maintenance experience to upgrade or expand your network, so you can be sure it's done right the first time.
*Expansion of existing networks to add new computers or printers.
*Network upgrades for enhanced performance.
*Integration of existing networks with servers and Internet services.
*Connectivity for new or multiple sites.
Our expert staff will work to get your entire office online and provide secure Internet access through your existing service provider or work with a variety of providers to find the service right for your situation.
We work closely with professional cabling companies that we trust and do the job right the first time.
Relia-Tech offers various system monitoring and remote administration maintenance plans. These solutions enable us to connect to your systems to monitor your network devices, perform routine maintenance and fix many issues BEFORE they become problems.
As part of ongoing monitoring, Relia-Tech will:
*We receive up to the minute alerts should anything go wrong on your systems
*Run scripts to automatically perform maintenance procedures normally run manually
*Defragment your hard drive
*Monitor antivirus software for the latest definition files
*Monitor backup routine functionality
*Monitor disk space to avoid costly crashes
*And much more
Why should you consider a remote monitoring plan?
*Response time to service requests can be within minutes instead of hours
*Many problems can be fixed without us even having to come to your office, saving you time and money by not having to wait for Relia-Tech to arrive on site
*Remote installation of software upgrades
*Major problems can be caught and avoided before it's too late, including: backup failures, out-of-date virus definitions, and system failures.
AntiVirus * AntiSpam
Computer security is a fact of doing business these days. Virus and spyware attacks from hackers, server breaches from competitors or disgruntled employees, and dreaded spam problems (often resulting from a virus attack) can cause your business serious trouble. We have hardware and software products to help combat these problems.
Our suite of antivirus and security services is geared to help you do business without hassle or worry. We will help assess your current security level and vulnerabilities, setup a firewall to keep attacks out, install antivirus software on your systems to keep them protected.
*Initial antivirus and security assessment.
*Firewall to stop attacks.
*Antivirus software to protect workstations and servers.
*Ongoing updates to keep you protected.
Don't get fooled by a hoax or wait for a virus to bring down your system - check with Relia-Tech first if you think your computer has been infected by a virus.
Relia-Tech uses various Partnerships to focus on the assured delivery of legitimate email. Each product includes a suite of intelligent anti-spam features that become smarter over time as users read their email and use the Internet. As a result of their tests, Relia-Tech has begun actively protecting our clients' computer networks
Free Needs Analysis
Prior to working with any client we can provide a free needs analysis to help you identify the best technologies for your organization. This IT analysis includes a review of your current computing state of affairs, including your workstations and network infrastructure. Our needs analysis is valued at approximately $1, 000 for a typical client and includes:
Summary of current computers and software.
*Network infrastructure review.
*Detailed report of potential areas of improvement.
*Cost estimates for proposed solutions.
Our needs analysis is designed to help you get the most out of the technology you use and plug gaps in your current computing infrastructure. Many organizations we assess are vulnerable to Internet and virus attacks and data loss, utilize outdated equipment and software, and are being overcharged and underserved by their Internet Service Provider. Our free needs analysis is the first step in bringing all of these problems under control.
Service & Repair
Computers are sophisticated electronic devices that require specialized skills and the right tools and components if they are to be properly repaired. Contrary to popular opinion, you can't just add any memory chip to a computer to upgrade it. Our staff is trained in the repair of computer systems from major manufacturers such as Dell, HP-Compaq, and Lenovo/IBM.
Our support staff lives and works near you. When you get your computer repair services from Relia-Tech, you'll get more than professional, quality technical support. You'll also build a relationship.
*Trained personnel to repair Dell, HP-Compaq, Lenovo/IBM, and other systems.
*Repairs take place at your location.
*We use the right components for your computer.
*Local staff ensure a fast repair.
- I would recommend this business
The most friendly, honest and knowledgeable technicians you will find.
|Value for money|
|Service & support|