Rapid Response Computer Service is a Disabled Veteran Owned Company specializing in a variety of computer services. The company is broken down into three functional areas: consumer retail repairs; small and medium size corporate business support; and website development. The company is in its fifth year of operations and has achieved double digit growth during this period of time. We look forward to strong growth and increasing the company’s overall profits by adding value to our target market segments the small business home office users.

Rapid Response Computer Service is built on the assumption that management of information technology for business is like legal advice, accounting, and other types of knowledge, in that it is not inherently a do-it-yourself type of effort. Service to our customer above all else is a way of life at Rapid Response Computer Services. We feel a sense of urgency on any matters related to our customers. We own their problems and we are always responsive. We are customer-driven.

We make commitments with care, and then live up to them in all things we do. Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success.

Contact Details

  Website
  Person Rapid Response Computer Service
  City Trenton , NJ
  Zip Code 08691
  Address 2313 Route 33
  Phone Number (609) 945-2389

  • I would not recommend this business
  • Nice people
  • Bad service, management won't deal with customer compaints.

This firm broke my HP Scanjet duplex scanner while trying to repair some problems I was having with my CPU. It has now been six weeks since that happened. Efforts by employees to substitute a scanner have failed.

I spoke to a woman named Sonya on July 1st about this. She assured me that she would call me between the hours of 10:00 AM... and 4:00 PM Saturday, July 2. She did not keep her commitment to call me. My phone call and voice mail, made to her on July 5th have not been responded to. I worked with Jim Hearney and Michael Rossos for the entire time I’ve had this problem.

I explained to Sonya, Jim and Michael that the scanner is a vital part of my work flow and that this problem must be solved now. All I get from Rapid's staff and Sonya (who represents herself as ‘management’) is a runaround.

I now need to take this matter up with an attorney. I paid Rapid nearly $600 and now need to replace the scanner I had at an estimated cost of about $500.

Don't use this firm.The people are nice.The service is terrible and tha mangement takes no repsonsibility for problems it causes.

Business owner response:
Mr. Fuller -

We apologize for the inconvenience to your business. We have attempted to fix the problem several times and gone so far as to purchase you a replacement HP scanner & printer. If you are still having problems, do not hesitate to reach out to us and we will do our best to assist you.

Regards,
The Rapid Response Team

Value for money
Service & support
Quality
Overall ratingPoor

  • Fast Service, Friendly Knowledablge Staff, Price
  • None from my experiance

I took my laptop to Rapid Response Computer service for a complete fresh start install, data recovery and virus removal. Not only where they about to save my data, but removal all my virus' and reinstall windows for me super fast. I had my laptop back and working at 100% in no time.

I also went back to get a website designed for my small business. They worked tirelessly to get the design i wanted, and helped me publish the site live on the internet. Would highly recommended Rapid Response to anyone.

Value for money
Service & support
Quality
Location
Overall ratingExcellent