Nice people
Bad service, management won't deal with customer compaints.
This firm broke my HP Scanjet duplex scanner while trying to repair some problems I was having with my CPU. It has now been six weeks since that happened. Efforts by employees to substitute a scanner have failed.
I spoke to a woman named Sonya on July 1st about this. She assured me that she would call me between the hours of 10:00 AM... and 4:00 PM Saturday, July 2. She did not keep her commitment to call me. My phone call and voice mail, made to her on July 5th have not been responded to. I worked with Jim Hearney and Michael Rossos for the entire time I’ve had this problem.
I explained to Sonya, Jim and Michael that the scanner is a vital part of my work flow and that this problem must be solved now. All I get from Rapid's staff and Sonya (who represents herself as ‘management’) is a runaround.
I now need to take this matter up with an attorney. I paid Rapid nearly $600 and now need to replace the scanner I had at an estimated cost of about $500.
Don't use this firm.The people are nice.The service is terrible and tha mangement takes no repsonsibility for problems it causes.
Would you recommend this business to a friend? No | Value for money: |  | | | Service & support: | | | | Quality: | | | | Overall rating: | | Poor |
Response from the business owner:
Mr. Fuller -
We apologize for the inconvenience to your business. We have attempted to fix the problem several times and gone so far as to purchase you a replacement HP scanner & printer. If you are still having problems, do not hesitate to reach out to us and we will do our best to assist you.
Regards,
The Rapid Response Team | 
Rapid Response Computer Service is a Disabled Veteran Owned Company specializing in a variety of computer services. The company is broken down into three functional areas: consumer retail repairs; small and medium size corporate business support; and website development. The company is in its fifth year of operations and has achieved double digit growth during this period of time. We look forward to strong growth and increasing the company’s overall profits by adding value to our target market segments the small business home office users. 
