What makes us different? First and most importantly, We're not the only good company in town. In fact, We encourage you to consider your options, shop around, call a few places. Choose the one that you feel the most comfortable working with.

I think what makes us different is the fact that we love what we do. We try to be a good sport. We try our best to stay fair and help others. Its like they say, the things you do when no one is watching are the ones that matter. I'm firm believer in God and that good things happen to good people.

We have families, we work and live in El Paso, we understand the economy, we try to improve, we learn from our mistakes, We're confident in our skills and experience. We do things right and fix problems the first time and should something ever go wrong we take the steps to fix it and take ownership of problems. The service fee we charge isn't worth losing a good customer. Its not about the money. We want your business.

Serviced Areas

  • El Paso Texas

Payment Options

  • American Express, Debit Cards, Discover, MasterCard, PayPal, Personal Checks, VISA, Cash

Contact Details

  Website
  Person Firewire
  City El Paso , TX
  Zip Code 79930
  Address 3112 Savannah Ave
  Phone Number (915) 667-7006

Products & Services

Is the money you pay worth the service?

Is the money you pay worth the service?

We know and understand the economy. We know you work hard and more than likely have a family. We understand the price of gas and food isn't getting any cheaper. We know you have things to do and the last thing you need is a computer acting up, a printer not printing or a server down.

Not only do you get your computer fixed or your issue resolved. We stand behind our work and will take ownership of issues should something ever go wrong. We will work with you. If you have a disability or problem getting to us. We will come to you. Not only is it free of charge. We will try out best to make sure you are comfortable and completely satisfied with our services.

If you work odd hours and cant find a place open. Give us a call during our normal business hours or send us an email. We can work around your busy schedule. If you have a quick question or need immediate help. Again, we're for you. You're not an inconvenience. You're the reason we're here.


From basic computer repair to fixing a printer that won't print to setting up a new router. We can help. Give us a call to answer any questions.


Downtime can get expensive. We can come to the rescue. We provide 3 levels of support depending on the issues from basic Tier-1 to a skilled Tier-3.

  • I would recommend this business

The tech explained the issue with concisely and in terms I could understand. The receptionist was very friendly and efficient. Drop off to pickup = 14 hours and the price was great... Highly recommend!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Price, friendly, quality, knowledge, and speed

I went to Best Buy and I went to Office Depot looking for help with an adware virus that I couldn't remove. I was quoted between $160-$250 to attempt to fix it; if you already went there you know who charged what and neither one could guarentee it to be fixed. Firewire fixed it for $75! And by the way, it was complete in 2 hours! I will never use another computer expert. If you need more convincing, I seen computers setting in his office that one of those named companies sent to him to fix for them!

Value for moneyLowest you'll find in town
Service & supportAn on call even on Weekends Company
QualityKnowledge is on point
Location3 miles from me
Overall ratingExcellent

  • I would recommend this business
  • Honest, Fast, Dependable
  • About 20 minutes from where I live

Just wanted to write my 2 cents and although I did not get my Laptop serviced. I still wanted to leave a quick review. I didn't want to sign up for an account, so here it goes. Made an appointment to have my computer looked at and get a quote on repairing it since it wasn't turning on. I was budgeting for this repair and I had saved $300 just for this. Anything more and I would just buy a new PC. After I dropped it off, I gave them a call about 2 hours later I was about to call to check on it but they beat me and called me first. Long story short. Motherboard was dead and needed to be replaced, not repaired. Ended up not doing it since it was going to be more and the thing that surprised me was they had the same recommendation to not fix it. I thought it was odd to not want to make a sale, but they were honest and didn't treat me like a complete fool even as a woman.

Value for moneyI will be back for all my repairs!
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Scheduled appointment same day. Had my computer fixed the same day.

Not much to say other than they're the best priced around town. I shopped around and came down to 2 places. The other was a bit closer and I mostly wanted to see if the reviews were true. True indeed. Thank you.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • quick response, courteous and on time

I bought a new computer for my mother with windows 8 and she had a fit with it. I had already heard enough about windows 8 but I sure didn't want to pay the money for a mac and finding a new system with windows 7 wasn't as easy as i thought, I found them through the BBB which I'm a member and they came and took a look and suggested several options. I though the service charge was on the higher end but I'll definitely pay for better service.

Value for moneyA+
Service & supportA+
QualityA+
Overall ratingExcellent

  • I would recommend this business
  • Came to our place ready and prepared to install!
  • None that I could think of!

I accidentally broke the screen on my laptop and I thought about ordering it and have our IT guy install it but when he said he had never done one I started calling places. The screen came and we made an appointment out our businesses for Firewire to come and install it. about an hour later (and $75.00 later) the screen was back to new( no fingerprints or spit on it) the technician did say he could do it in house for $55.00 but we rather have it done at our office since we have important data on my laptop.

Value for moneyAt $75.00/ hr thats the best and cheapest we found.
Service & supportCame prepared and very professional.
QualityThe screen looks just like new!
LocationWilling to come and meet us at our local office.
Overall ratingExcellent

  • I would recommend this business
  • Very knowledgeable, excellent prices!
  • None!

It wasnt a computer repair per se but more of a component repair on an Xbox, The little plug which connects to the power failed after about a year. We found the part online and wanted to have someone replace it for u to save money. Not everyone wanted to do it. Well one did for $99.00 which defeats the purpose of trying to stay cheap.

We called FireWire and he gladly took on the challenge. About 30 minutes later, he called with the good news and for 45 we got it fixed, it wasnt exactly cheap but it was done very professional. Despite the fact he works out of his home. His attitude reminds me of the old skilled professional from a different age. You don't see very many of them these days. Thank You!

Value for moneyExtremely satisfied with the price.
Service & support
QualityBest for the money.
LocationAbout a 10 minute drive from my home.
Overall ratingExcellent

  • I would recommend this business
  • Very good prices
  • Location

I had read these reviews so I thought I'll give them a call and try to get the free diagnostic they advertise, after a few hours I received a call with different options of service and I rather take care of things than leaving them half way. Full service for $75.00 now that's something even my wallet can handle. I thought I'd try it out for a few weeks but then I forgot to come back and so far it's been about two months and everything is till working better than ever, I'm impressed someone can take the time to do things right.

Value for money
Service & support
Quality
LocationHad top Park on the street and I just don't like it
Overall ratingGood

  • I would recommend this business
  • They charge a reasonable fee for computer repair
  • I wish they were open late. I get out at 6:30.

I took my laptop with a broken power jack for repair, left it for a couple of hours then I received a call with an update and a full amount to fix it. Unfortunately it was more than i had budgeted and the technician had the same advice. It was cheaper to buy a new one than to fix this one. Not what I wanted to hear but at least he was honest and I'm glad he was helpful. They didn't charge me a diagnostic fee even though I insisted. Will happily recommend them to Friends and family.

Value for moneyExcellent
Service & supportTop-notch
QualityBest ever
LocationGreat
Overall ratingExcellent

  • I would recommend this business

As always seems to be the case, computer problems happen at the exact time that they are most unwanted. Today, Dec. 23, was one of those times. And, I'm one of those users who needs his laptop for work rather than for personal diversion and at the same time, I'm one who knows very little about how to resolve issues with them.

I phoned Hugo Martinez, who was referred to me by a neighbor and trusted friend.

He spent over two hours on this snowy afternoon guiding me through the process of ridding my laptop of a Trojan Virus which infected my computer as it tried to sell me a security program to fix the problem it had caused.

Thanks to Hugo's expertise and kindness, I can celebrate Christmas without having this problem hanging over my head "to be dealt with later." I will gladly refer anyone who has issues with their systems to him without a second thought.

Thanks, so much, Hugo! It's great to know that you are there so willing to help. I truly appreciate your coming to the rescue.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Fixed our daughters laptop in a very prompt and courteous way.
  • None at all

Thank you for the great and quick service, Can't say thanks enough. We needed to get back online and keep doing our billing. Will gladly recommend to our friends and family.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Free pick up and delivery is great cuz I dont have a car.
  • Cant think of any. Good services.

Computer got infected.... didn't want to lose all my school stuff. I though I removed the virus but then it wouldnt boot up to windows anymore so I called Fire Wire and they were able to fix it by the next day and removed a few more infected files without losing my stuff.

Value for money$56 dollars and change for a virus removal....Excellent!!
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Fast service. Cheapest rates, Looks good as new. They picked it up and delivered it from ft bliss.
  • Not a disadvantage but wanted a deposit before ordering the parts. Makes sense I guess.

Stepped on my personal laptop, broke the screen and keyboard. Took it to several places on base. Didn't think it was going to be over $200 but they wanted $420 upfront. Called Firewire and was given an estimate with military discount for $180, so far the best and cheapest I had received. Went through and everything is back to normal.

Value for moneyCheapest one out of 9 places I called.
Service & supportLooks good as new.
QualityLooks good as new.
LocationCame and picked it up and delivered for free.
Overall ratingExcellent

  • I would recommend this business
  • Quick and simple

I am currently serving in the U.S. Army and getting ready for Afghanistan. My laptop broke a few days ago and Im from California so I had no way of going somewhere to get it fixed. But thanks to Firewire it was no problem, He picked it up from the training site out at Mcgregor(Chaparral, NM) and fixed it the same day he received the parts and returned it. Quick, and simple. Easily saved me $200 or more and was very friendly and professional. Now i have my laptop for Afghanistan.
Thank you so much!

Value for moneyEasily saved me $200 or more and was very friendly and professional
Service & supportEasily saved me $200 or more and was very friendly and professional
QualityEasily saved me $200 or more and was very friendly and professional
LocationEasily saved me $200 or more and was very friendly and professional
Overall ratingExcellent

  • I would recommend this business

I use a computer every day, however I donít know anything about how they work. I believe my four-year-old knows more about computers then I do. I looked for a local service that might be able to help my daughter, who is away at school, and I found Firewire. After helping my daughter, I had Firewire install an antiviral program on my computer. Recently I was having issues, or I should say my four-year-old was having issues, playing games on the computer. Simple games like PBS and Dora the Explorer games. So, I requested help again from Firewire. I was informed that all I needed was some updates. After an hour on the phone my computer was good to go. I canít say enough about the professional and patient service. Thank you for all your help and all you do.

V/R
Vanessa

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

My laptop hard drive failed but they were able to recover most of my stuff which was great. Great and fast service! Definitely will be going to them for any other computer problems.

Value for moneycheaper than anyone else i looked at
Service & supportfast
Qualitygreat
Locationclose to where i live
Overall ratingExcellent

  • I would recommend this business
  • No travel charges, they come to you, quick quotes, friendly & professional
  • None

I worked with Mr. Martinez and he was very friendly, knowledgeable and up front with me. He instantly gave me a quote for repairing my cracked HP screen on my laptop (132.99 + 55$ labor - specific to my computer, others may be cheaper or more expensive) and I had it repaired and back in my hands within four days. He put a rush on the order for me because I was moving to another city and needed it fixed ASAP.

I used the inquiry tab on their website to request the quote and it was the best price of any place I had checked (Best Buy was going to charge about $300 and take at least two weeks to get it fixed and Laptop City was just plain rude and unhelpful). He came and picked it up from me at my house (free of charge) and returned it to me 3 days later fully repaired (also free of charge).

I HIGHLY RECOMMEND THIS PLACE!!! I was a little skeptical at first because it was a small business and I would've had to travel to half an hour (or more) to get to them but it really turned out to be the best place to work with. If location is a problem remember they come to you! I will definitely be recommending them to my friends and family members and if I have any other problems I will go to these guys!

Value for money
Service & support
Quality
LocationThey come to you so their north east location is not inconvenient.
Overall ratingExcellent

  • I would recommend this business
  • Fast, good and affordable service.
  • None. These guys are geniuses!

I had an issue with two of our laptops because they couldn't access the internet so after hours on the phone with comcast and HP they told me the problem was my computers so I took it to Compusa during my lunch hour and after they told me how much they charged for the diagnostic I decided I better keep looking, gave these guys a call, they told me they'd have to take it, fix it and bring it back which I didn't really want to do because I just don't trust people.

So after much deliberation I agreed. They took it, next day they delivered them and now I am happy and I feel kinda guilty I was mean to them so here I am writing a review. They only charged me 10 dollars more than the diagnostic at Compusa. I finally found my computer repair place. I'm telling my mom and my brothers about them. I recommend them and so far everything is working even better than before. Thanks once again. Hector

Value for moneyGreat place! Thank you so much!!
Service & supportGreat place! Thank you so much!!
QualityGreat place! Thank you so much!!
LocationGreat place! Thank you so much!!
Overall ratingExcellent

  • I would recommend this business
  • Fast service, Good Prices.
  • Couldn't use our old printer

I own a mid size auto repair shop and we've been wanting to integrate computers into our shop for a long time so finally this month we got a complete network installed by them. So far everything is working good except we couldn't use our old printer anymore so we had to buy a new one for everyone to share. Highly recommended, for my business and personal use.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Very Affordable, I recommend it
  • I wish they fixed TVs

My 2 year old pulled some letters from the keyboard and I wasn't able to use my computer anymore. I thought about doing it myself but once I opened it I realized how complicated it was so I called several places until I found them, the technician was able to get the part the next day and put everything back together. Good job!! Thanks you!!!

Value for moneyHighly recommended.
Service & supportFast Service
QualityWorks just as new.
Overall ratingExcellent

Photo Book

Social Activity

We can build you an affordable website to fit your budget. #affordablewebsites #firewireelpaso https://t.co/k7R4qe1AYh
Twitter on Jul 12, 2016   Full Post ›
Firewire provides IT services to small and mid size businesses here in El Paso, TX and surrounding areas. https://t.co/1lo8Ognf8s
Twitter on Jul 11, 2016   Full Post ›
For Businesses, we can dispatch a technician to your location. For longer tasks we can bring a device to be serviced in house or we can start a remote session to take care of simple problems. We can also help with websites, networks, data recovery, backups,
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10 Reasons Your Website Needs to be Mobile Optimized https://t.co/gIFKZ4VF2F via @treehouse
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Is your website mobile friendly? #websiteservices #mobilefriendlywebsite #firewireelpaso
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Does my small business need a Windows Server? https://t.co/v9FHCi0XSA via @elicomputerguy
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5 Ways Health Care Can Achieve Stronger Data Security https://t.co/25mSqyzACL via @ITBusinessEdge
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Helping businesses since 2010. Let us know how we can help yours and basically become your I.T. department! https://t.co/FQTJI3MmNm
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