Firewire - El Paso, TX

As always seems to be the case, computer problems happen at the exact time that they are most unwanted. Today, Dec. 23, was one of those times. And, I'm one of those users who needs his laptop for work rather than for personal diversion and at the same time, I'm one who knows very little about how to resolve issues with them.

I phoned Hugo Martinez, who was referred to me by a neighbor and trusted friend.

He spent over two hours on this snowy afternoon guiding me through the process of ridding my laptop of a Trojan Virus which infected my computer as it tried to sell me a security program to fix the problem it had caused.

Thanks to Hugo's expertise and kindness, I can celebrate Christmas without having this problem hanging over my head "to be dealt with later." I will gladly refer anyone who has issues with their systems to him without a second thought.

Thanks, so much, Hugo! It's great to know that you are there so willing to help. I truly appreciate your coming to the rescue.
Would you recommend this business to a friend? Yes

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Overall rating:		Excellent

Fixed our daughters laptop in a very prompt and courteous way.
None at all
Thank you for the great and quick service, Can't say thanks enough. We needed to get back online and keep doing our billing. Will gladly recommend to our friends and family.
Would you recommend this business to a friend? Yes

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Overall rating:		Excellent

Free pick up and delivery is great cuz I dont have a car.
Cant think of any. Good services.
Computer got infected.... didn't want to lose all my school stuff. I though I removed the virus but then it wouldnt boot up to windows anymore so I called Fire Wire and they were able to fix it by the next day and removed a few more infected files without losing my stuff.
Would you recommend this business to a friend? Yes

Value for money:		$56 dollars and change for a virus removal....Excellent!!
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Overall rating:		Excellent

Fast service. Cheapest rates, Looks good as new. They picked it up and delivered it from ft bliss.
Not a disadvantage but wanted a deposit before ordering the parts. Makes sense I guess.
Stepped on my personal laptop, broke the screen and keyboard. Took it to several places on base. Didn't think it was going to be over $200 but they wanted $420 upfront. Called Firewire and was given an estimate with military discount for $180, so far the best and cheapest I had received. Went through and everything is back to normal.
Would you recommend this business to a friend? Yes

Value for money:		Cheapest one out of 9 places I called.
Service & support:		Looks good as new.
Quality:		Looks good as new.
Location:		Came and picked it up and delivered for free.
Overall rating:		Excellent

Quick and simple
I am currently serving in the U.S. Army and getting ready for Afghanistan. My laptop broke a few days ago and Im from California so I had no way of going somewhere to get it fixed. But thanks to Firewire it was no problem, He picked it up from the training site out at Mcgregor(Chaparral, NM) and fixed it the same day he received the parts and returned it. Quick, and simple. Easily saved me $200 or more and was very friendly and professional. Now i have my laptop for Afghanistan.
Thank you so much!
Would you recommend this business to a friend? Yes

Value for money:		Easily saved me $200 or more and was very friendly and professional
Service & support:		Easily saved me $200 or more and was very friendly and professional
Quality:		Easily saved me $200 or more and was very friendly and professional
Location:		Easily saved me $200 or more and was very friendly and professional
Overall rating:		Excellent

I use a computer every day, however I don’t know anything about how they work. I believe my four-year-old knows more about computers then I do. I looked for a local service that might be able to help my daughter, who is away at school, and I found Firewire. After helping my daughter, I had Firewire install an antiviral program on my computer. Recently I was having issues, or I should say my four-year-old was having issues, playing games on the computer. Simple games like PBS and Dora the Explorer games. So, I requested help again from Firewire. I was informed that all I needed was some updates. After an hour on the phone my computer was good to go. I can’t say enough about the professional and patient service. Thank you for all your help and all you do.

V/R
Vanessa
Would you recommend this business to a friend? Yes

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Overall rating:		Excellent

My laptop hard drive failed but they were able to recover most of my stuff which was great. Great and fast service! Definitely will be going to them for any other computer problems.
Would you recommend this business to a friend? Yes

Value for money:		cheaper than anyone else i looked at
Service & support:		fast
Quality:		great
Location:		close to where i live
Overall rating:		Excellent

No travel charges, they come to you, quick quotes, friendly & professional
None
I worked with Mr. Martinez and he was very friendly, knowledgeable and up front with me. He instantly gave me a quote for repairing my cracked HP screen on my laptop (132.99 + 55$ labor - specific to my computer, others may be cheaper or more expensive) and I had it repaired and back in my hands within four days. He put a rush on the order for me because I was moving to another city and needed it fixed ASAP.

I used the inquiry tab on their website to request the quote and it was the best price of any place I had checked (Best Buy was going to charge about $300 and take at least two weeks to get it fixed and Laptop City was just plain rude and unhelpful). He came and picked it up from me at my house (free of charge) and returned it to me 3 days later fully repaired (also free of charge).

I HIGHLY RECOMMEND THIS PLACE!!! I was a little skeptical at first because it was a small business and I would've had to travel to half an hour (or more) to get to them but it really turned out to be the best place to work with. If location is a problem remember they come to you! I will definitely be recommending them to my friends and family members and if I have any other problems I will go to these guys!
Would you recommend this business to a friend? Yes

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Location:		They come to you so their north east location is not inconvenient.
Overall rating:		Excellent

Fast, good and affordable service.
None. These guys are geniuses!
I had an issue with two of our laptops because they couldn't access the internet so after hours on the phone with comcast and HP they told me the problem was my computers so I took it to Compusa during my lunch hour and after they told me how much they charged for the diagnostic I decided I better keep looking, gave these guys a call, they told me they'd have to take it, fix it and bring it back which I didn't really want to do because I just don't trust people.

So after much deliberation I agreed. They took it, next day they delivered them and now I am happy and I feel kinda guilty I was mean to them so here I am writing a review. They only charged me 10 dollars more than the diagnostic at Compusa. I finally found my computer repair place. I'm telling my mom and my brothers about them. I recommend them and so far everything is working even better than before. Thanks once again. Hector
Would you recommend this business to a friend? Yes

Value for money:		Great place! Thank you so much!!
Service & support:		Great place! Thank you so much!!
Quality:		Great place! Thank you so much!!
Location:		Great place! Thank you so much!!
Overall rating:		Excellent

Fast service, Good Prices.
Couldn't use our old printer
I own a mid size auto repair shop and we've been wanting to integrate computers into our shop for a long time so finally this month we got a complete network installed by them. So far everything is working good except we couldn't use our old printer anymore so we had to buy a new one for everyone to share. Highly recommended, for my business and personal use.
Would you recommend this business to a friend? Yes

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Overall rating:		Excellent

Very Affordable, I recommend it
I wish they fixed TVs
My 2 year old pulled some letters from the keyboard and I wasn't able to use my computer anymore. I thought about doing it myself but once I opened it I realized how complicated it was so I called several places until I found them, the technician was able to get the part the next day and put everything back together. Good job!! Thanks you!!!
Would you recommend this business to a friend? Yes

Value for money:		Highly recommended.
Service & support:		Fast Service
Quality:		Works just as new.
Overall rating:		Excellent