Since 1981, our goal at Connecting Point has been to understand your organization's needs and to provide comprehensive solutions to address your requirements. We are fully staffed with industry certified professionals so that you can concentrate on your core business, knowing that we can take care of your information technology infrastructure. This process enables the professionals at Connecting Point to maximize a solution by first understanding existing business processes and procedures before making recommendations on applicable solutions.
Services
Connecting Point offers computer network system design; network installation and integration; computer system and software implementation and consultancy services. In addition, Connecting Point offers computer repair services on-site or at our North Canton, Ohio, headquarters. As a Microsoft Partner and authorized Education Reseller, Sonicwall Partner, and Hewlett Packard Reseller, Connecting Point can respond quickly and with the manufacturers' authorization to your network concerns.To maintain our prestigious rankings with these vendors and to meet our commitment to superior customer service, Connecting Point invests heavily in the training and certification of our technical staff.
The best hardware and software is wasted unless it is properly implemented, and a properly implemented solution is wasted unless it is maintained. Connecting Point has many programs and services to help you implement and maintain your equipment and infrastructure. Whatever your needs, Connecting Point will take the time to understand your organization and goals to customize an appropriate solution.
With so many sources for hardware and software, from Internet retailers, to chain stores, to do-it-yourself shops, why choose Connecting Point for your equipment and services? The answer is so simple that it sometimes gets lost in the search for a deceptively low price. It is not simply a matter of buying a product or service, it is about finding the right product or service for your specific needs.
Reviews (15)
Michael Kuhn
Jan 15, 2022
Cheryl Hopkins
Feb 06, 2020
Connor tried to replace a recalled keyboard. He was unsuccessful. He did not call to tell me he was unsuccessful, I had to track him down. He finally admitted it was still broken, but he claimed there was water damage to the laptop. This was a surprise to me, as he had checked for damage when I dropped it off and gave it the all clear. When I got my computer back, I took it to Apple and they confirmed there was indeed no water damage. Connor lied. Connor was a terrible communicator and because of this, I've been without a work device for three months. Sadly, this business failed me at every step.
Brian Hickman
Dec 29, 2019
I lost all my images on a 12 year old MacBook Pro. It was recovered and set up on my new MacBook within a day. They don't just fix the problem, they also explain it in simple terms to avoid any repeat issues. Pricing is fantastic and Connor is a Wizard. I will be back when the inevitable next tech issue arrises.
Matt Modena
Dec 09, 2019
Daniel Liptak
Nov 29, 2019
I've never been so disappointed in a business. I dropped my laptop off and was told it would take a few days to a week to be repaired after the necessary part was in. A week after the part was delivered, it still was not done. At no point during the 3.5 weeks it was there did anyone call me and update me on the status of my computer, except once to tell me the repair was initially denied by Apple.
I called Apple and took care of that. The last week it was there, I was told there was a 50/50 chance it would be done on Tuesday, and if not, it would definitely be done on Wednesday. It was not done on Tuesday, which I understand. I waited all day Wednesday to hear from them but never did. I called in and was told it might or might not be done by the end of the day.
The day after it was supposed to "definitely" be done, I was called to be informed it was done. Because of schedule conflicts and Connecting Point not being open on weekends, the earliest I could pick it up would be the following Monday. While I am over an hour driving distance from Connecting Point, I was told by Conner that it would be only $10 to overnight it to me.
For $10, I figured it would be well worth it, since I am very much in need of getting my computer back ASAP. I got a phone call Thursday, the day it was done, to confirm shipping information. He then told me it was going to be $18 to ship it, even though he previously told me it was going to be $10. His response to me asking about the discrepancy was "Well, we printed a FedEx label." I still do not understand why I paid almost double what I was told it was going to be.
At this point, I said screw it and just paid for it because I was tired of dealing with this place. After all this, I wasn't surprised to get my laptop back with a dirty, fingerprinted screen. In terms of the repair, it seems to have been of acceptable quality. My left shift key does not feel right (even though this key was previously fine), but the two keys that were the issue have been fixed. After almost a month, I think the repair should be perfect. All I know is I will never recommend this "Apple authorized" repair shop to anyone.
I called Apple and took care of that. The last week it was there, I was told there was a 50/50 chance it would be done on Tuesday, and if not, it would definitely be done on Wednesday. It was not done on Tuesday, which I understand. I waited all day Wednesday to hear from them but never did. I called in and was told it might or might not be done by the end of the day.
The day after it was supposed to "definitely" be done, I was called to be informed it was done. Because of schedule conflicts and Connecting Point not being open on weekends, the earliest I could pick it up would be the following Monday. While I am over an hour driving distance from Connecting Point, I was told by Conner that it would be only $10 to overnight it to me.
For $10, I figured it would be well worth it, since I am very much in need of getting my computer back ASAP. I got a phone call Thursday, the day it was done, to confirm shipping information. He then told me it was going to be $18 to ship it, even though he previously told me it was going to be $10. His response to me asking about the discrepancy was "Well, we printed a FedEx label." I still do not understand why I paid almost double what I was told it was going to be.
At this point, I said screw it and just paid for it because I was tired of dealing with this place. After all this, I wasn't surprised to get my laptop back with a dirty, fingerprinted screen. In terms of the repair, it seems to have been of acceptable quality. My left shift key does not feel right (even though this key was previously fine), but the two keys that were the issue have been fixed. After almost a month, I think the repair should be perfect. All I know is I will never recommend this "Apple authorized" repair shop to anyone.
Michael Fraser
Feb 10, 2019
Bonnie Dutka
Feb 03, 2019
M. Kirbabas
Nov 28, 2017
Chris S.
May 23, 2017
After a very miscalculated yoga move I ended up landing on my Apple laptop and breaking the screen. Since I use it to work from home I needed it repaired FAST. I contacted Connecting Point and the whole thing was repaired in less than 24 hours. And at a price that was way cheaper than I expected. And with courteous service. REALLY. I never review businesses but this place made the whole experience so effortless it was almost like I can pretend it never happened. Check these guys out!
Kathy Reich
Mar 31, 2017
Donalyn Sterner
Nov 07, 2016
Austin M.
Feb 16, 2016
Top Notch! They gave me a quote for a new battery for my MacBook Pro and emailed me a bit later when they discovered that they could get me a better price. I was In and out in 1/2 hr. Very professional and trustworthy. Was recommended to them by other folks who have had good experiences. They could use a little reading material in their waiting area but by the time I was done admiring the green reading lamp, my battery was replaced and I was on my way! Lost 1/2 star from me for not accepting American Express.
Toka W.
Nov 18, 2015
I highly recommend this company! They are very nice and professional! They don't try to rip you off, and the service is great and they take great pride in what they do. I'm very satisfied they fixed my laptop and from now on this is the only place I will take my electronics! Job Well Done and Well Served! Thank You Connecting Point!
Sean F.
Aug 19, 2015
Michaela H.
Jul 29, 2013
Was recommended this business by the Mac store, and I was really pleased. They recovered my broken Hard Drive and replaced it with a new one as well as updated my mac. The process took less than two days, and they were easy to talk to and polite on the phone. The final price was way lower than I had been quoted. It can be hard to find a good place for mac repairs, and I am very happy with this one and would go back, though I can't speak regarding other services.
