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Imagine sitting at your computer checking long overdue emails, when suddenly 'an unexpected error has occurred'. Using our secure Internet Remote Connection Utility, you connect to our servers for instant remote control PC support. We see what you see, and can demonstrate how to repair your problem in front of your eyes! Just sit back and tell us what you would like to have demonstrated over our Internet connection, on your computer screen. Watch & learn, or just walk away & come back to a note saying your PC is repaired.;
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He was very understanding and so very helpful, and did not make me feel lost like most technicians make you feel. He also went many steps further, getting me set up with an external hard drive so I would not loose data in the future, & also set me up with POP forwarding into G-mail, so I would not loose e-mails should I have another crash.
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