With today's technology is no longer necessary to pack up your computer and take it to the local PC repair shop. The majority of computer problems can be fixed by a technician that has access to your computer over the Internet. This means we have less overhead than all the big stores and we pass that savings on to you, our customer. Our prices start at 29.95 and we guarantee your satisfaction. If you feel we have not resolved your problem then you simply don't pay.

Highlights, Specialties & Features

  • Remote computer repair, speed up slow computers, virus and trojan removal

Professional Associations & Certifications

  • Microsoft Certified Technicians

Payment Options

  • American Express, Discover, PayPal, MasterCard, VISA

Contact Details

  Website
  Person BoxAid.com
  City Lyndhurst , NJ
  Tollfree 800.999.6872

Products & Services

We connect to your computer over the Internet and fix it without leaving your home.

  • I would recommend this business
  • Essential service, saved my computer

Like many people, I thought I was smarter with computers than I was and managed to go and get my computer infested with malware. Zack was efficient and professional, took care of the problem in under 2 hours. He went beyond just ridding my computer of the malware by updating programs and improving how my computer runs. I would absolutely recommend Boxaid to anyone who finds themselves in need of remote computer assistance.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Quick Professional USA Service with GREAT PRICES. No subscriptions or software hustling.
  • NONE

After a couple of weeks of endless searches for solutions to my random BSOD issue, I checked out several remote repair services. Most were overseas and, more importantly, rather sketchy in their offerings... Not so with BoxAid - a very clean, informative website with straightforward pricing. Once I contacted them, the best part was the outstanding work of their tech, Zack.

He was polite, professional, patient and very knowledgeable. Zack took the time to thoroughly analyze the problems and resolve them, while keeping me informed of the progress and steps to avert issues in the future. He replaced my defective anti-virus program in addition to tuning up the start up problems. A FIRST CLASS GUY! If you need help, BoxAid is the only place to go. The problems are solved in a couple of hours without ever leaving your home! BoxAid is highly recommended!

Value for moneyA Great Value vs. other services
Service & supportTop Notch - Outstanding Tech
QualityExceeded Expectations
LocationRemote Repair makes all the difference
Overall ratingExcellent

  • I would recommend this business
  • Expert technicians, low cost for value of services received.
  • Absolutely NONE.

I googled all of the remote tech support companies and researched the reviews for each of them. I finally decided to choose Boxaid based on the fact that they are based in the USA. My problem involved network sharing across Windows 7 and Windows 8.1 platforms. Jonathan with Boxaid solved all of my problems quickly and expertly. Originally we were working with two PC's and the session was going so well, I expanded to include my other 3 PC's. Another great thing with the service is that you pay nothing up front. The tech evaluates the problem and quotes a price. What a great way to do business!

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

Jon from Boxaid has helped on several PC issues via remote access and I am very impressed with his knowledge and expertise. After trying other online PC repair services Jon was miles ahead in knowledge and service. I highly recommend Boxaid based on my
experience with Jon.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Zack is an ace. I spent weeks trying to get my computer working correctly and I just messed it up worse. Zack fixed it up in a very short time and made it look easy. Now the computer is back to being a joy to use. Thanks Zack.

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

My husband has previously written a review about Johnathan ( X 807 ) @ Boxaid.

I, too, had various computer problems. Jonathan was extremely easy to work with, he unquestionably knew exactly what to do, each and every step of the way.

Jonathan fixed each & every software problem I was experiencing and even pointed out other issues I was unaware of. And, he fixed those, also.

He is a very knowledgeable fellow on this software stuff and I seriously appreciate working with him. I would highly, highly recommend Jonathan at Boxaid, X 807.

Value for moneyToo cheap, worth far more money
Service & support1st class, I would say, Amazon level service
QualityZERO mistakes!!!
LocationUnited States
Overall ratingExcellent

  • I would recommend this business

Zach solved my problem (I could not enter data on Expedia and other web sites because of pop ups) in about 3 minutes. He then called me to tell me how to fix it myself in the future...but also gave me his phone extension if I have any problem. Very professional. Really knows what he is doing. Thanks Zach

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

It's hard to know where to begin when you've had such an extraordinary experience with a company, but I'll do my best to express my sheer satisfaction with the service I received from Box Aid.

Your technician, Zack, was just exemplary. Period. From start to finish, he was the epitome of customer service...on every level. His extreme ability, knowledge and persistence in resolving what turned out to be an almost impossible task on my computer was more than I ever expected to receive and worth every single penny (and more) than I was charged for his time.

Add to his extreme capabilities a pleasant, trustworthy and overwhelmingly patient personality and it doesn't get much better than this! He spent not only hours on addressing the problems on my computer, but answered a zillion questions that I had and was the same accommodating and personable man each and every time. In this day and age, it's ridiculously hard to find people like Zack, who truly express their love for what they do in every aspect of their interaction with customers. He is a perfect example.

I'm sure your company is aware of what a treasure he is and I hope this message will reach the ears of someone who will commend and acknowledge him for not only a job well done, but for the true asset he is and the testament he brings to the reliability of your company.

All I can say is...THANK YOU, Zack. You are a rock star.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I just used Boxaid to repair a malware issue on my computer. Jonathan, the technician, was efficient, helpful and very polite. The computer issue seems resolved; it took about two hours and the price of repair ($89.95) makes it even sweeter. I would recommend this service.

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business
  • Cost
  • None

Just had Boxaid remove malware from our PC. Although the process took about 4 hours they did an excellent job; especially for the price. Jonathan answered all our questions and gave us suggestions to prevent any future problems. I would recommend them to anyone and use them again in the future if need be.

Value for money
Service & supportAnswered all questions
QualityDid a thorough job
Location
Overall ratingExcellent

  • I would recommend this business
  • Good service, great location - my home

Jonathan was my tech. I can't say enough good things about him. First class all the way! He went above and beyond to get my computer in good working order again. He was good to explain things and the communication was excellent. Boxaid is a good service if you are far from repair and you do not have to wait forever. The prices are very good also. The techs know is going on and service is tops. Jonathan's number is 800-999-6872, ext. 807. If he is busy he will make an appointment. I was very happy.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • 1st class service
  • NONE

I have been a client of Jonathan's for several months now. Previously I had used a local store front computer repair place. Although they tried their best, a local store front operation just cannot compare in quality, type and overall support I receive from Jonathan at Boxaid.

It is a night and day comparison. In my earlier career I was a computer techie. But my skills have become obsolete now. Thanks to Jonathan, my computer runs at top notch speed and I can honestly say, I experience ZERO problems.

I can't rave enough about this fellow. And not just his technical skills, but his ability to understand an issue or a problem, and to be able to fix it 1,2,3. No kidding.

At Boxaid, ask for Jonathan, ext. 807.

For the record, this is an honest opinion. Prior to my becoming a Boxaid customer, I have never known, spoken to or had any prior knowledge about this fellow.

This is a legitimate referral and a legitimate personal opinion.

Value for moneyToo cheap for the value I receive
Service & supportMarriott Hotels doesn't do a better job at customer service
QualityZERO COMPLAINTS. Z E R O
LocationThe internet, can't get any better.
Overall ratingExcellent

  • I would recommend this business
  • Seamless online support and I never had to touch the computer
  • None

The technical expertise and skill at communicating what would be done, why it was being done, the reason the issues occurred and how to avoid them in the future was superior. Boxaid will be reviewing all of my office computers now and periodically in the future. Excellent work!

Value for moneyBest Value and highest Quality I have ever received
Service & supportWorked non-stop and explained each step
QualityHad total confidence in the repairs
LocationWith repair on-line, physical location was in my office
Overall ratingExcellent

  • I would recommend this business
  • They fix it while you watch, you don't have to bring it anywhere and are really affordable
  • They are hampered (but not stopped) by a slow internet connection

After fooling with my PC for the better part of the day I started looking for an online repair site. The first site I called tried to scam me with a story about Iran hacking me. The second hung up on me. The third was BoxAid. They did an extensive diagnostic and basically fixed my PC as they went. They taught me about some of the Malware I had downloaded, and spent an incredible amount of time for what they charged. I have always brought my busted PC's to the shop, but now if it can be worked on online, this will be my first choice.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Every time I've needed BoxAid the techs did their jobs at a price that is more than fair. Jonathan went above and beyond to "fix it right"

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • Excellent service in a short amount of time.

Thank you. My computer was a mess and Jonathan has it working beautifully. All of his efforts and humor were very appreciated.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Jonathan was so nice!
  • None

Jonathan went above any beyond to fix my computer and worked on it for 4 hours. Charged me $90 as promised and returned all my documents after a virus hit my computer. I can't thank them enough.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business

These guys are amazing. They were really helpful in diagnosing the problem with my computer and they fix it in a timely manner. They are really good at what they do. I would recommend.

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business
  • Cheap and easy
  • None

These guys were awesome! Worked with Zack to bring my Toshiba laptop back to life. Thanks Zack. You rock!

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business

Got nailed with the FBI virus and my PC was locked. Not sure how but these guys got rid of it. It was my work computer so they really saved me.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • Fantastic service
  • If in the UK use Skype otherwise you will pay for calls from the UK.

I am from the UK and think the service is beyond all expectations. The technician No 7, Christopher could not have been more helpful. I explained that another very well known anti-virus company had charged me for a poor service and he assured me he would do his best to help.

He tried everything to resolve the faults that appeared to be numerous. At no time did he want to give up and I would recommend the service to anyone with a problem.
Unfortunately I could not leave a voicemail to show my appreciation as it did not work (possibly because I was in the UK).

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Prompt and professional work that gets good results

I am writing this review to let everyone know how pleased I am with the work of Chris Vivace of Box Aid! My computer was freezing, running very slowly and I was getting pop ups. It had a lot of viruses on it but after Chris got done working with it, it now runs much faster without freezing and pop ups. This guy really is a professional and took time to explain every step he was taking. I would recommend Chris & Box Aid to anyone who is having trouble with their computer!

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business
  • Cheap and Fast!
  • None.

These guys are amazing! I was really hesitant about using this kind of service buy my son recommended them to me cause he used them before. Needless to say they were awesome, fixed my printer problem in 20 min. and it only cost me $30. Great value and very professional.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • Excellent service and the prices can't be beat!

Our computer was infected by a virus that hijacked every bit of the computer. I called and Josh went above and beyond to fix the computer. He even made it run better. It took him over 7 hours to remove the virus that locked up every program you could imagine, but he never faltered. He called me many times with updates & assured me he could fix it. He also offered advice on how to handle viruses going forward. I will recommend to everyone! Thank you!!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Cheap, fast, courteous
  • None

These guys are awesome!! Referred by a friend. Removed a bad rootkit from my laptop.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • everything
  • none

I used your service last year and George did such a great job at repair and customer service that I didn't it could get better than it did. While shopping for truck parts on the net a nasty virus popped onto the screen I shut down and called you guys immediately. Chris Vivace called back at the scheduled time, calmed me down and went to work. He stayed on the machine five hours (after I went to bed) and followed up the next morning. He went so above and beyond the call. I can't express how happy I was with the service. He's a great asset, at a price nobody can match. I always recommend your service to everyone. Every company needs your business model of great expertise and superior customer service. Why would I go anywhere else, regardless of price.

Value for moneybest
Service & supportunbelievable
Qualitytops
Locationbest
Overall ratingExcellent

  • I would recommend this business
  • Completely professional, fast and friendly service, goes the extra mile to get the job done
  • None

After somehow contracting a very nasty virus that basically crippled my computer, I called boxaid and spoke to George. He knew exactly what to, and he was able to fix pc without me even leaving my home! It took about 1-2 hours, and I was back up and running without losing any files or data. If you ever get one of those "you contracted a virus and you need to purchase this anti-virus software ASAP" pop ups, stop what you are doing and call boxaid immediately as they will get the job done for you.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Fast

Found these guys by doing a search on google. They are exceptional. My tech told me the price up front. Took 2 hours to clean a virus. PC runs great.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • Always available. Never had to make an appointment or wait around for a tech to show up.
  • None!

A quick email to George with BoxAid.com and within ten minutes he was working on my computer. When I have a problem or my computer is running really slow, BoxAid has always helped me. I can't say enough good things about their service and crew. They make my business run smoothly and without interruption!

Thank you, George!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • honest and fast
  • none

My son told me about this company when i had a virus he couldn't remove. I was skeptical at first but figured what did i have to lose. The most important thing was that they didn't ask for my credit card up front. Sure enough they did a great job and fixed my computer and it was WELL worth th $90 cost!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Convenient!

Box Aid saved me time and money: within two hours my business was up and running again for a reasonable fee. As a small business owner, I don't have a lot of time to wait for a computer tech to arrive. Instead I call Boxaid and have a tech online the same day. It really is convenient and affordable.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • Easy
  • none

My technician Craig was very thorough on removing the virus I had for a week. I am not that good with computers and he didn't make me feel stupid. Very satisfied with the service and already recommended it to several friends.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • simple
  • none

These guys were great, never used a service like this before. They removed a virus I had that was not stopped by Symantec. They also did a tune up and my PC runs as fast as the day I bought it.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Everything
  • None

Other places had wanted me to leave my computer and charge between 180-260 dollars. I found this service online and thought I'd try it. My technician George was top of the line. He was thourough and fast. Explained everything thoroughly that he did. He worked for three hours and also installed new antiviral software for free. All my trojan viruses were removed. My machine runs great. all of this for $89.95. I can't recommend this service enough. Great. Great. Great.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Fees are stated upfront; no monthly fees or registration; no need to carry computer away for repairs

I had an extremely nasty virus on my laptop that kept redirecting all my searches regardless of the browser that was used.

The Boxaid experts, Karen and George, worked on removing this really intractable virus for over 10 hours combined. They were very committed to ensure that the problem was solved and that I had received a high quality service. They also kept reminding me that I would not have to pay the $89.95 fee (repair fee for service that requires more than 90 minutes) if they did not fix the problem.

I would highly recommend using Boxaid because their experts are genuinely committed to providing an honest, reliable and high quality service.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • did not give up

My rep worked on my computer for 5 hours! he said it was a virus that my Mcaffee product was not detecting so it had to be removed manually. This virus made a mess a of my computer. I thought they would charge me more money but its was still the original $90 that they said when i started the call.

Value for money5 hours of work for $90
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • Excellent support and help
  • none

Excellent support, top of the line. No stone left unturned. Sean was my contact, and we finally figured out the issue. Response time was excellent, and I am extremely happy with the result.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would not recommend this business

I tried their online operator service - received no reply in 20 minutes. Seems that i'll have to call them for a $1.5 extra (international). I hope they'll help, since my case is a real mess. If International support is absent - this should be clearly stated once you are on the Inet - I guess...

Value for moneySeems to be OK
Service & supportnone was provided
Qualityno service - no quality
Overall ratingPoor

  • I would recommend this business
  • Flat rate price! 3.5 hours of work for $90
  • none

I had a virus that was not being removed by Mcafee or Malwarebytes. My tech was great and persistent. He worked on computer for 3 hours. I don't know how he did it but he got this virus off that I spent days trying to remove. Every time I removed it it would come back but so far it has not come back since boxaid worked on it. Its been 3 weeks. Highly recommended.

Value for money
Service & support
Quality
Overall ratingExcellent

  • cheaper than geeksquad
  • none

I was getting a ton of error messages on my laptop and it was painfully slow. Called them for a tuneup and they found 7 viruses which they cleaned and still charged me for the tuneup which was cheaper then virus cleanup. I had went to geeksquad and they wanted $200!!! I told them I could buy a new PC for $200. Boxaid only charged me $60 and my pc i running perfectly.

Value for moneysuper cheap
Service & supportvery friendly teknician
Quality
Overall ratingExcellent

  • I would recommend this business
  • quick, easy
  • none

Had a weird HP printer problem. I spent 2 hours on it myself then gave up. Found these guys on google. They connected to my laptop and fixed the problem. The tech was very nice and I paid $60.

Value for money
Service & support
Quality
Overall ratingGood

  • I would recommend this business
  • Fast and easy
  • NONE

What an awesome experience!! The technician was very professional and knew her stuff!! Got connected to me fast and got my computer running as when I bought the it! The cost was well worth it.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Great service
  • None

My tech, Sean, connected to my PC and removed viruses unnecessary software that was slowing things down. He cleaned everything up and now I'm back in business. I only wish I had used this service sooner.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • easy, cheaper than going to a store
  • none

Called these guys after I got a virus. My coworker told me about them. It was pretty cool how they connected to my computer to fix it. They were very persistent cause the virus was trying to stop them. My computer is back to normal. They asked me to write a review for them on this website but I definitely don't mind cause they did a great job.

Value for moneyworth the 90 dollars
Service & supportdid not give up easily
Quality
Overall ratingExcellent

  • I would recommend this business
  • worked on the pc for 6 hrs and charged me $90

I had a virus/rootkit that I tried to remove myself which was impossible. Read about these guys on WSJ and gave them a shot. The technician, Sean, spent 6 hours working on my PC and after much work he got the virus removed and my pc is running great. Cost me $90 and it was worth every penny!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • Great help!
  • None

George did an excellent job of finding the problems in my computer operation. He found a program I didn't know I had running in the background that was a real drag. He managed to get the program deleted which I would never have done alone.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I was about to buy a new PC because it was just so painfully slow but I decided to give this service a shot. I called and got a tech by the name of Sean. He was very helpful. He connected to my PC and it took him about an hour to clean up my drive. He also advised me that I should upgrade my RAM.
Thanks Boxaid! My PC is back to life and you saved me from investing in a new PC.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • quick and easy and they worked on macs

I couldn't find anyone to work on macs and these guys were one of the few that did. They connected to my macbook pro and fixed my slowness problem in 2 hours. It took them a while but the guy was very thorough. He charged me $59.95

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business
  • smart

My gmail account was broken into and the people who got my password would not let me reset it. I am not technical and needed some help. These guys helped me get back into my account and reset the password and now I am back to normal. Can't thank them enough. This guy knew what he was talking about.

Value for money
Service & support
Quality
Overall ratingExcellent

  • quick and cheap

Computer was giving a weird dll message that was driving me up the wall. Read about these guys in wall street journal. Sure enough they did a great job, problem solved and they only charged me 30 bucks.

Overall ratingNot rated

  • I would recommend this business

I've tried geeksquad near my house in Chicago and their service was horrible. My uncle told me about boxaid and I wasn't expecting much but I was wrong. They were professional and actually knew what they were talking about. Had my printer problem solved in 45 minutes. Would recommend them. Really cool cause I didn't have to bring someone to my house.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • Don't have to leave your home
  • None

Computer was running slowly. Suspected i had a virus. Called boxaid and the customer service rep was excellent. Explained exactly what he was doing and my computer was fixed in no time. I didn't even have to leave my house.

Value for money
Service & support
Quality
Overall ratingExcellent

  • I would recommend this business
  • Never leave your house, don't have to pack up your computer
  • none

I read about these guys in the wall street journal. I've had a virus that i couldn't get rid of for a while, so i figured i would give them a shot since the wall street journal said they were pretty good, sure enough they did a great job and the tech had everything perfect in one hour. I couldn't believe how easy it was for them to connect to my pc. Kudos

Value for moneycheaper than going to store
Service & support
Quality
Location
Overall ratingExcellent

Customer Testimonials

What a great service you provided. I hated the thought of taking my computer somewhere and not having it fixed for who knows how long. I didn't even know something like this was possible.


Your service took so much pressure from me. I feared that if I called in the computer man, my machine would be gone for two weeks. And there I was preparing syllabi, etc. for the semester which was opening soon.